Delivery & Returns


We aim to dispatch all orders within 5 - 7 working days  but we ask you to allow up to 14 days before reporting non-receipt of your item(s) - if after 14 days you still haven’t received your order, please contact us.

Most deliveries are made by My Hermes or Royal Mail, with some larger items despatched by courier, most deliveries require a signature to confirm receipt. If you can’t be there to sign for delivery, you can specify a different delivery address when ordering online or by telephone, this may be a neighbour, friend or workplace address.


For your piece of mind we offer a 14 day money back guarantee, allowing you the opportunity to buy any of our items featured on TV or online and if not completely satisfied, you can return your order for a refund.

If you do wish to return an order, please contact us to obtain an Returns Authorisation Reference to ensure your return is dealt with as quickly as possible. Please note that the postage cost for sending your order back to us will not be refunded unless the item was received damaged, faulty or the wrong item was received.

This does not affect your statutory legal rights  please contact us if you require any further information.